Chromebook Support

Following are some basic troubleshooting methods you can follow if you are having

any issues with the chromebook that was checked out to you. 

Chromebook Login Credentials
  • You must use your CCSD (@nv.ccsd.net) google account to login to your chromebook. Using a personal google account will not work. ​​

  • If you are having issues logging into your chromebook, do not know your username/password or your account has been disabled please reach out to your teacher. You may also contact Mr Yi, our site based technician at yis1@nv.ccsd.net

Wi-Fi | Network Issues
  • If you are experiencing any networking issues please click on the link for basic troubleshooting steps: 

  • If you are still having networking issues after following the trouble shooting steps please contact your internet service provider. 

  • If you continue to have wi-fi issues you may request for a replacement device. (We will not issue any replacements until the end of spring break (4/13/2020). More information of our replacement process and date will be posted/sent out)

Hardware & Software Issues
  • If you are experiencing any hardware or software issues please click on the following link first.  

  • Please make sure to not "over charge" your device. Overcharging the chromebook may cause battery issues. Once the device is completely charge please unplug it from the AC adapter. 

  • If you run into any catastrophic hardware or software issues, you may request for a replacement device. (We will not issue any replacements until the end of spring break (4/13/2020). More information of our replacement process and date will be posted/sent out)

For further technical assistance, please visit the Student Tech Support by clicking HERE

If you require assistance with infinite Campus please email 

0068-SDM-portalsupport@nv.ccsd.net, or call the Portal Help Desk at 702-799-PORT (702-799-7678) 

Monday-Friday between the hours of 6:00 AM-5:00 PM PST. 

7808 S. Torrey Pines Dr. Las Vegas NV, 89139
Phone: (702) 799-1340 | Fax: (702) 799-5715
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